Gestión del conocimiento en el sector público mediante herramientas de inteligencia artificial: Una revisión sistemática
Knowledge management in the public sector using artificial intelligence tools: A systematic reviewBarra lateral del artículo
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El conocimiento es el proceso más importante para el desarrollo personal y laboral, actualmente facilita la adaptación a herramientas digitales, con relevancia en el sector público. El presente estudio tuvo como finalidad analizar la gestión del conocimiento en el sector público mediante herramientas de IA durante el periodo 2019 - 2024. Para lo cual se elaboró una revisión sistemática mediante el uso de bases de datos como Scopus, Scielo y Science Direct, con documentos en idioma inglés y español, analizando la gestión del conocimiento y herramientas IA. La búsqueda estableció un numero principal de 450 artículos durante el 2019 – 2024, pero fueron escogidos los estudios acordes al presente tema de investigación, dando como resultado final un total de 20 artículos. Se concluye que el uso de IA brinda oportunidades, reduce tiempos y gestiona de mejor manera la carga laboral, sin embargo, existen desafíos críticos que afrontar en el sector público.
Knowledge is the most important process for personal and professional development. It currently facilitates adaptation to digital tools, with relevance in the public sector. The purpose of this study was to analyze knowledge management in the public sector using AI tools during the period 2019-2024. A systematic review was conducted using databases such as Scopus, Scielo, and Science Direct, with documents in English and Spanish, analyzing knowledge management and AI tools. The search established a primary number of 450 articles for the period 2019-2024, but studies relevant to the current research topic were selected, resulting in a total of 20 articles. It is concluded that the use of AI provides opportunities, reduces time, and better manages workload; however, there are critical challenges to face in the public sector.
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